AIS™ is the first and only hosted speech platform designed for local jails. “Hosted” simply means that all of the hardware and software resides offsite or in “the Cloud.” “Speech Platform” refers to a software suite with capability to recognize spoken inputs and commands over the phone.
So what does a hosted speech platform do for jails? The hosted part allows for quick installations with low monthly fees and minimal commitment. The speech part allows citizens calling a jail to simply say what or who they are looking for, such as a potential inmate’s name, rather than having to touch tone in a Booking ID, Inmate Number, SS# or DOB that may or may not be known.
By focusing and listening carefully to the specific needs of the dozens and dozens of jails that we service, we have amassed a rich feature set that sets the bar for the industry. No one does it better, which is quantified by our jaw dropping automation rates (callers not requiring staff assistance) that average well over 80%.
Features
- Speech Recognition
- Touch-tone
- English and Spanish Languages
- Custom Scripting and Voice Recordings
- Transfers Out with Hold Music and Waiting Queue when No Staff Members are Available
- Configurable Transfer Logic
- Inmate Name Recognition with Alias Matching and Date of Birth Fallback
- Inmate Case Specific Features such as Charge Descriptions, Bond Amounts, Bond Types, Visitation Times, Court Dates, Projected Release Dates, and/or Custom Features
- Facility General Information such as Location/Directions, Policies for Sending Money, Mailing Inmates, Property, Visitation, Medication, Inmate Telephone System Usage, and/or Custom Features
- Access to Web Based Reporting Portal
- Highly Available Class III Data Center Infrastructure with 24/7 Staffed Network Operations Center
Sound interesting? There’s much more - please give us a call and tell us about your facility and its unique challenges.
Our staff couldn’t believe it. After AIS™ was turned up, it got so quiet they thought the phone system must surely be broken. The difference has been like night and day.
Specifications
Speech Platform
- Based on open standards including VXML and SIP.
- Redundant voice servers.
- Redundant database servers.
- Redundant VoIP origination/termination carriers.
- Redundant Internet carriers with 100% uptime guarantee.
- Patent-pending data “importer” with flexibility to process Jail Management System (JMS) flat files in an expansive range of formats.
- Support for FTP or SFTP file transfers.
- Validation of flat file contents against established values.
Data Center
Power A and B source power circuit delivery capabilities- Four 480 Volt Utility Power Feeds
- 7.25 Megawatt diesel power generation capacity
- 8,300 gallon diesel fuel supply
- Automatic Transfer Switches (ATS)
- 3,550 KVA UPS system capacity
- Triple/Quad battery strings
- Multiple Redundant Power Delivery Units (PDU)
- Branch Circuit Monitoring System
- Anti-static raised flooring with designated cable runs and cooled air delivery
- Hot aisle Cold aisle configuration
- Fully cabled for typical customer applications
- Certified incipient smoke detection
- Dual Interlock Pre-Action dry pipe sprinkler system
- Clean agent fire extinguishers placed throughout facility
- 24x7x365 on-site staffed Network Operations Center (NOC)
- Digital security cameras and intercom system
- Power delivery, generator and diesel fuel infrastructure maintained in secured areas
- SAS-70 Type II audited
- European Union Safe Harbor Framework Certification
- Nine geographically diverse mirrored Network Operations Centers (NOC)
- Staffed 24x7x365 by experienced engineers
- Monitor local infrastructure, local and regional network connectivity, telecommunication circuits, routers, switches, servers, and customer infrastructure
- Automated event notification and ticket tracking
- Remote Hands capabilities 24x7x365
- Multiple redundant fiber optic telecommunication networks delivered via Telcordia/Bellcore standards with diverse conduit and entrance facilities
- Telecommunication services available from T1 to multiple OC192
- Ethernet services available from 5 Mbps to multiple 10 Gbps
Data Center Diagram
